Do you strive for excellence and have a passion for helping others live their dream?
We are looking for passionate & driven professionals who would love to be part of a market leading family operated RV organization, with locations across 12 states! We are excelling in a competitive industry, and we need you to help take us to the next level.
Job description:
- Identifies RV problems and services by listening to customer’s description of symptoms.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles.
- Prepares repair orders (RO)
- Handles customer complaints and maintains high customer satisfaction standards.
- Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status.
- Hours F/t: Full time, 5 day work week, including alternate Saturday
Experience/qualifications:
- Service Advisor experience in Automotive, RV, Powersports, Marine or other related fields is highly desirable.
- Able to navigate a computer, internet, and email.
- Excellent customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Reliable and strong work ethic.
- A positive attitude, good work ethic, and professional appearance
- Must present a professional demeanour, punctuality and able to work weekends and holidays, if needed.
- Must be able to function in a fast-paced environment.
- Valid driver license in the state that you will work and a good driving record.
Company package & benefits:
Base salary + commission pay plan – Total package will range from $55,000 – $70,000.
Benefits:
- 401(k) with 5% matching
- Full insurance plan including, medical, dental, vision, and number of other supplemental’s
- Employee discounts
- RV Borrowing scheme
- Company paid Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance